Customer Satisfaction Survey

How did you hear about Sun Travel?

Internet/Website
Phonebook
Television Ad
Radio Ad
Newspaper
Friends or Family
Direct mail/newsletter

How did you contact Sun Travel?

Phone
Email
Website
Fax
In person

How satisfied are you with the Sun Travel agent's ability to provide clear answers to your questions?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

How satisfied are you with the Sun Travel agent's product knowledge?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

How satisfied are you that the Sun Travel agent kept any commitments that s/he made to you?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

If you would not trust the Sun Travel agent to handle another trip for you, which of the following would be the most important reason or reasons why you feel the way you do? (Select all that apply)

Poor follow-up
Poor product knowledge
Poor understanding of my travel needs
Agent rushed me to make a decision
Other

Compared with travel services that you have received from other companies, how would you rate the quality of Sun Travel's service?

Much Higher Quality
Higher Quality
About the Same
Lower Quality
Much Lower Quality

Based on your overall experience with Sun Travel, how likely would you be to recommend Sun Travel to a friend or relative?:

Very Likely
Likely
Not sure
Unlikely
Very Unlikely

What comments or suggestions can you give Sun Travel that would help us to improve the quality of our service?

Name:
Email: 
Phone: